Friday, 10 August 2012

Seeking senior level assignments in the areas of Travel Consultancy / Client Servicing with an organisation of high repute


Name
Mobile: 00000000  ~ E-Mail: 0000000dfsfdcxv9@yahoo.co.in

Seeking senior level assignments in the areas of Travel Consultancy / Client Servicing with an organisation of high repute

PROFESSIONAL PROFILE
  • Over 5 years of rich experience in Travel Operations, Client Servicing, General Administration and Team Development.
  • Proficient in managing a wide range of travel operations including reservations, ticketing, fare construction, paper work, visa formalities
  • Experience of providing high value-added services to customers by providing them effective travel packages,thereby enhancing their satisfaction levels.
  •  Expertise in providing excellent client service and serving as liaison between the clients and corporate / external contacts.
  •  Practical and business focused approach to achieve organisation goals & coupled with inter personal &communication, analytically & presentation skills.


CORE COMPETENCIES
Travel Operations
Ä Achieving budgets, guest standards & ratings as per company guidelines and making improvements.
Ä Arranging for local transport for passenger; ensuring they travel with ease and stay stress free.
Ä Managing operations pertaining to foreign exchange, hotel bookings, ticketing, passports, and car transfers.
Ä Thorough knowledge of visa documentation relevant for different countries.
Ä Negotiating with airlines for better rates; preparing cost sheet & itinerary.

Customer Service Operations
Ä Planning travel packages for tourists and giving most suitable options.
Ä Coordinating customer service by interacting with clients, liaising with destination agents & coordinating with departments concerned for problem resolution.
Ä Assisting clients in determining the most competitive travel solutions to enable them finalise their itineraries & travel plans both air and land.
Ä Offering and resolving travel related documentation like visa, foreign exchange, passports, hotels, Car  transfers through latest available data for smooth travel
Ä Interacting with customers; providing tailored consultative service as travel advice.

Team Management
Ä Leading, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.
Ä Creating and sustaining a dynamic environment that fosters development opportunities & motivates high performance in team members.

EMPLOYMENT DETAILS

            ATP Instone    Since Nov’10 till date 
Sr.Travel Consultant-Corporate

Key Accountabilities:
Ä Overseeing the business travel for Jindal Drilling, Deepwater Drilling, Worley Parsons, Nalco, Kongsberg, Euro kid & Mitsui Group.
Ä Accumulating and publishing the document on market 'best fares' for circulation to colleagues and clients.


            Carlson Wagonlit Travel-Mumbai: Since May’10 till Nov’10
Travel Consultant -Corporate
Key Accountabilities:
Ä Overseeing the business travel for Standard Chartered Bank .
Ä Accumulating and publishing the document on market 'best fares' for circulation to colleagues and clients.
Ä International Ticketing and Visas

Significant Highlights:
Ä Implemented and effectively managing travel coordination for Future Standard Chartered Bank providing error free travel servicing to employees and senior management.







Bonik Travel, Mumbai: Since Apr’08 till Mar’10
Travel Consultant
Key Accountabilities:
Ä Overseeing the business travel for Reserve Bank of India.
Ä Accumulating and publishing the document on market 'best fares' for circulation to colleagues and clients.

Significant Highlights:
Ä Effectively managed travel coordination for Reserve Bank of India for the past one year providing error free travel servicing to employees and senior management.
Ä Recovered old outstanding payments and ensured the financial health of the current transaction.
Ä Handled Corporate Accounts like WPP Group, EURO RSCG, HSBC, SOMAIYA GROUP, Seeds of Pease US (NGO), S Kumar Group, Minpro Corporation , Prime Focus, etc.
Ä International Ticketing and Visas

Marcopia Travels, Mumbai: apr’07 – Mar’08   
Travel Executive
Key Accountabilities:
Ä Directing the business of corporate accounts like Strides,MTNL  and handling their international travel as well as visa.
Ä Managing different itineraries including USA and Europe.
Ä Accumulating and publishing the monthly document on market 'best fares' for circulation to colleagues and the clients.

Significant Highlights:
Ä Handled  passenger traffic to Europe and US destinations.
Ä Payment recovery from the client
Ä International Ticketing and Visas


PROFESSIONAL ENHANCEMENTS
Ä Amadeus Basics - 2008.
Ä Galileo Document Production – 2008.
Ä Galileo Basic Training – 2007.
Ä Completed IATA certification in 2007, Montreal
Ä Diploma in Travel and Tourism from IITC Institute of Management , Mumbai









EDUCATIONAL CREDENTIALS
Ä Successfully completed Graduation in commerce stream.
Ä H.S.C From Elphinstone College Mumbai-Mar’2004.
Ä S.S.C From Holy Name High School.


IT SKILLS: Well versed with Windows, MS Office and Internet Applications





PERSONAL PROFILE
Ä Date of Birth              :08th Feb1984
Ä Marital Status             : Single
Ä Address                     : gfhhgfgf,fgfhds floor Post –Office.
                                  Mumbai-400005.

Ä Communication Skills  :  English,Hindi & Marathi.
Ä Hobbies                      :Cricket & Music
                 
           



In the event of my selection ,I assure you to discharge my duties and responsibilities, to utmost
satisfaction of my superior.




Date:
Place: Mumbai                                                                                      (Name)                                          











     
  

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