Name
Mobile: 00000000 ~
E-Mail: 0000000dfsfdcxv9@yahoo.co.in
Seeking senior level assignments in the areas of Travel
Consultancy / Client Servicing with an organisation of high repute
PROFESSIONAL PROFILE
- Over 5 years of rich experience in Travel Operations, Client Servicing, General Administration and Team Development.
- Proficient in managing a wide range of travel operations including reservations, ticketing, fare construction, paper work, visa formalities
- Experience of providing high value-added services to customers by providing them effective travel packages,thereby enhancing their satisfaction levels.
- Expertise in providing excellent client service and serving as liaison between the clients and corporate / external contacts.
- Practical and business focused approach to achieve organisation goals & coupled with inter personal &communication, analytically & presentation skills.
CORE COMPETENCIES
Travel Operations
Ä Achieving budgets, guest standards & ratings as
per company guidelines and making improvements.
Ä Arranging for local transport for passenger; ensuring they travel
with ease and stay stress free.
Ä Managing operations pertaining to foreign exchange, hotel
bookings, ticketing, passports, and car transfers.
Ä Thorough knowledge of visa documentation relevant for different
countries.
Ä Negotiating with airlines for better rates; preparing cost sheet
& itinerary.
Customer Service
Operations
Ä Planning travel packages for tourists and giving most suitable
options.
Ä Coordinating customer service by interacting with clients,
liaising with destination agents & coordinating with departments concerned
for problem resolution.
Ä Assisting clients in determining the most competitive travel
solutions to enable them finalise their itineraries & travel plans both air
and land.
Ä Offering and resolving travel related documentation like visa, foreign
exchange, passports, hotels, Car transfers
through latest available data for smooth travel
Ä Interacting with customers; providing tailored consultative
service as travel advice.
Team Management
Ä Leading, training & monitoring the performance of team members
to ensure efficiency in sales operations and meeting of individual & group
targets.
Ä Creating and sustaining a dynamic environment that fosters
development opportunities & motivates high performance in team members.
EMPLOYMENT DETAILS
ATP Instone Since
Nov’10 till date
Sr.Travel Consultant-Corporate
Key Accountabilities:
Ä Overseeing the business travel for Jindal Drilling, Deepwater
Drilling, Worley Parsons, Nalco, Kongsberg, Euro kid & Mitsui Group.
Ä Accumulating and publishing the document on market 'best fares'
for circulation to colleagues and clients.
Carlson Wagonlit
Travel-Mumbai: Since May’10 till Nov’10
Travel Consultant -Corporate
Key Accountabilities:
Ä Overseeing the business travel for Standard Chartered Bank .
Ä Accumulating and publishing the document on market 'best fares'
for circulation to colleagues and clients.
Ä International Ticketing and Visas
Significant Highlights:
Ä Implemented and effectively managing travel coordination for Future
Standard Chartered Bank providing error free travel servicing to employees and
senior management.
Bonik Travel, Mumbai: Since Apr’08 till Mar’10
Travel Consultant
Key Accountabilities:
Ä Overseeing the business travel for Reserve Bank of India.
Ä Accumulating and publishing the document on market 'best fares'
for circulation to colleagues and clients.
Significant Highlights:
Ä Effectively managed travel coordination for Reserve Bank of India
for the past one year providing error free travel servicing to employees and senior
management.
Ä Recovered old outstanding payments and ensured the financial
health of the current transaction.
Ä Handled Corporate Accounts like WPP Group, EURO RSCG, HSBC,
SOMAIYA GROUP, Seeds of Pease US (NGO), S Kumar Group, Minpro Corporation ,
Prime Focus, etc.
Ä International Ticketing and Visas
Marcopia Travels, Mumbai: apr’07 – Mar’08
Travel Executive
Key Accountabilities:
Ä Directing the business of corporate accounts like Strides,MTNL and handling their international travel as well
as visa.
Ä Managing different itineraries including USA and Europe .
Ä Accumulating and publishing the monthly document on market 'best
fares' for circulation to colleagues and the clients.
Significant Highlights:
Ä Handled passenger traffic
to Europe and US destinations.
Ä Payment recovery from the client
Ä International Ticketing and Visas
PROFESSIONAL ENHANCEMENTS
Ä Amadeus Basics - 2008.
Ä Galileo Document Production – 2008.
Ä Galileo Basic Training – 2007.
Ä Completed IATA certification in 2007, Montreal
Ä Diploma in Travel and Tourism from IITC Institute of Management ,
Mumbai
EDUCATIONAL CREDENTIALS
Ä Successfully completed Graduation in commerce stream.
Ä H.S.C From Elphinstone College Mumbai-Mar’2004.
Ä S.S.C From Holy Name High School.
IT SKILLS: Well versed with Windows, MS Office
and Internet Applications
PERSONAL PROFILE
Ä Date of Birth
:08th Feb1984
Ä Marital Status :
Single
Ä Address : gfhhgfgf,fgfhds floor Post –Office.
Mumbai-400005.
Ä Communication Skills : English,Hindi & Marathi.
Ä Hobbies :Cricket & Music
In
the event of my selection ,I assure you to discharge my duties and
responsibilities, to utmost
satisfaction
of my superior.
Date:
Place: Mumbai
(Name)
